Account Deletion Request

If you wish to delete your CityMall account, please follow the steps below. We take data privacy seriously and ensure your information is securely removed from our systems.

Step 1: Send an Email

Compose an email from your registered email address to support@citymall.live with the subject line “Account Deletion Request”.

Include the following information:

  • Your full name
  • Registered phone number
  • Reason for account deletion request

Step 2: Confirmation Call

After receiving your email, our support team will review the request. We may contact you within 48 hours via the provided phone number to confirm your identity and discuss your request. This verification step ensures your account security.

Step 3: Account Deletion

Once confirmed, the deletion process will begin. Please allow up to 72 hours for completion, during which your data will be securely removed from our systems.

We are committed to protecting your data and ensuring your privacy. If you have any questions or concerns, please contact us at support@citymall.live.

Thank you for using CityMall, and we appreciate your trust in our platform.