Privacy Policy

Rashanbox Retail Private Limited operates CityMall (https://citymall.live), an online platform for buying and selling daily consumer goods. This Privacy Policy governs personal data collection from all platform users, in compliance with Indian data protection laws.

Data We Collect

We collect personal information including:

  • Account details: name, email, phone number, address, GPS location
  • Payment information: bank account and card details (processed securely)
  • Device permissions: contacts, file storage (for sharing features)
  • Device identifiers: IP address, browser type, device information

How We Use Your Data

Your data is processed for:

  • Service provision and order fulfillment
  • Customer support and inquiries
  • Direct marketing communications (with consent)
  • Fraud prevention and legal compliance
  • Research and business intelligence (anonymized)

Data Sharing

Your information may be disclosed to:

  • Third-party service providers (payment, delivery, analytics)
  • Government authorities when legally required
  • Business partners in merger/acquisition scenarios

We maintain a strict no-spam policy and do not share your data with third parties without your consent.

Your Rights

You can request access, correction, deletion, or portability of your data by contacting us at support@citymall.live. We aim to respond within one month.

Data Security

We use SSL encryption for sensitive information and restrict employee access on a need-to-know basis. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

Contact

For any privacy-related queries, contact us at: support@citymall.live